Indonesia: Go-Pay users to be charged bank fees

• Mar 19, 2018

State-owned lenders Bank Negara Indonesia (BNI) and Bank Mandiri will start charging users of Go-Jek’s digital payment platform, Go-Pay, when topping-up their balances.

“Effective April 2018, every Go-Pay top up transaction through BNI’s e-channels (BNI ATM, BNI SMS Banking, BNI Internet Banking, BNI Mobile Banking) will be charged a Rp 1,000 [US$0.07] administration fee,” an announcement on BNI’s official website said.

Bank Mandiri also announced that it would in May start charging Rp 1,000 for Go-Pay top-ups through Mandiri ATMs and Mandiri Online channels.

“This is so that Go-Jek and Indonesia’s banks can provide the best service for users or customers,” a statement on the bank’s website said.

The statement also said the surcharge, which is set to be implemented on May 1, would only apply to top-ups by Go-Pay customers, while drivers would be exempt.

The Rp 1,000 charge will be directly deducted from the customer’s bank account, while the Go-Pay balance will be topped up according to the inputted amount.

Go-Jek’s boasts about 15 million users a week, over half of which use Go-Pay as a payment method. (kmt/waw)

Source: http://www.thejakartapost.com/news/2018/03/19/go-pay-users-to-be-charged-bank-fees.html