Cambodia: Delivery services back online as city hall updates regulations

• Apr 19, 2021

As the capital enters its fifth day of lockdown, Phnom Penh Municipal Hall has agreed to work with online food and delivery organisations to ensure services continue during lockdowns.

Nham24 founder Chann Borima confirmed that the first two days of lockdowns had affected business operations and delivery services for every online delivery company operating in the capital. He said that with the new regulations, users will be able to order groceries and food deliveries with confidence that they will arrive.

“The online delivery community submitted a joint letter to city hall asking for help. On Saturday evening, new adjusted regulations were introduced to ensure that people can continue using our services,” Borima told Khmer Times.

Borima added that some drivers had been turned back at checkpoints and forced to find alternative routes while restaurant and grocery store employees are unable to go to work.

Singapore-based Grab has also had to accommodate the new restrictions. The firm announced after lockdowns were implemented that it would suspend its ride-hailing service to focus on deliveries.

Grab has also restricted its services to central Phnom Penh and is only delivering within a 10-kilometre radius of the user. Even then, the company is only promising delivery times of between two and four hours after orders are placed.