Malaysia: 92% increase in consumer complaints against airlines

• Oct 16, 2017

KUALA LUMPUR: A total of 677 complaints were filed by airline consumers within a six-month period, a 92% increase from the corresponding period last year, according to the Malaysian Aviation Commission (Mavcom).

In its second Consumer Report, which surveyed the period of March to August 2017, Mavcom revealed that an average of 17 complaints were received by the commission for every one million passengers.

Malaysia Airlines (MAS) received the most number of complaints, followed by Malindo Air and AirAsia

. Both MAS and Malindo Air saw moer than double the number of complaints from the corresponding period last year, while complaints against AirAsia dropped by 9.8%.

The top three categories of complaints received were refunds, mishandled baggage and flight delays, which collectively made up 62.6% of the total complaints.

“The top three complaints categories are similar to those recorded in our inaugural Consumer Report. This is in part due to these particular categories being a common issue, not only in Malaysia but for aviation industries worldwide,” said Mavcom.

Source: http://www.thestar.com.my/business/business-news/2017/10/16/increase-in-consumer-complaints-against-airlines/#djBtxC7x5usjUUWd.99