Philippines: Consumer complaints down in 2021
MANILA, Philippines — The Bangko Sentral ng Pilipinas (BSP) said consumer complaints declined by 17.6 percent to 19,181 last year from 23,275 in 2020. The regulator said almost half or 46 percent of the total number of consumer complaints last year were processed through the automated chatbot BSP Online Buddy (BOB). This was a significant […]
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