Thailand: More knowledge workers going hybrid

By the end of this year, 39% of global knowledge workers will be working hybrid, up from 37% in 2022, according to Gartner Inc.

“Hybrid is no longer just an employee perk, but an employee expectation,” said Ranjit Atwal, senior director analyst at the technology market research group. “Many employees started to partially return to the office in 2022, but the hybrid work style will remain prominent in 2023 and beyond.

“To adapt, employers have been implementing a human-centric work design — including flexibility, intentional collaboration and empathy-based management — which suits hybrid employees.”

For example, IT workers are more inclined to quit their jobs than employees in other functions as they look for greater flexibility, improved work-life balance and better career opportunities. Chief information officers can maximise retention and attraction of talent by resetting their employee value proposition with a more human deal, said Gartner.

Gartner defines hybrid workers as employees who work in the office at least one day a week. Fully remote workers are those working from home all the time. On-site workers are those who work on-site full time, not working at home at any time.

The number of remote workers is expected to continue to fall year-on-year. Gartner estimates that fully remote workers will represent only 9% of all employees worldwide by the end of 2023.

While all countries have increased their proportion of hybrid and fully remote work since 2019, the allure of fully remote and hybrid work varies significantly by country.

Human-centric work design requires a new set of principles, norms and thinking. For example, successful virtual workspaces will increase the ability to hire and bring together employees regardless of geographic location.

Virtual workspaces provide potentially disruptive new alternatives to in-person meetings (and the associated travel) and to existing, virtual meeting solutions. Gartner predicts that by 2025, 10% of workers will use virtual spaces for activities such as sales, onboarding and working remotely.

“For remote-first or hybrid organisations, fully mature virtual workspaces may replace the office as the embodiment of company culture and become the centre of the digital employee experience,” said Christopher Trueman, senior principal analyst at Gartner.

“However, employees should not be expected to engage in the virtual workspace for their entire workday. Virtual workspaces should only be used for meetings and interactions that will be enhanced by them, such as brainstorming, product reviews or social gatherings.”