Brunei: Customer Services Delivery Needs to Reach Target by 2019/2020

• May 21, 2017

Civil Servants need to further enhance the quality of existing customer service delivery not only at the service counters but also in all aspects that involve providing services to the public. This, according to the Deputy Minister at the Prime Minister’s Office, includes reducing response times in providing services by expediting work processes and reducing bureaucracy or red tape. Dato Paduka Awang Haji Mohamad Roselan bin Haji Mohamad Daud stated the matter this morning during the launch of the Customer Friendly Services Programme.

The Deputy Minister said that the government of His Majesty the Sultan and Yang Di-Pertuan of Brunei Darussalam has formulated the Civil Service Framework, RKPA which has been introduced in 2016. The framework is in line and support efforts towards achieving the Wawasan Brunei 2035 through one of its strategies, which is the Institution Development Strategy which has a role of providing excellent Service Delivery as an outcome at national level.

Dato Paduka Awang Haji Mohammed Roselan also touched on the development of Customer Friendly Services which are implemented through various continuous efforts, strategies and initiatives.

The programme focuses on the responsibilities of the management side in providing quality services and generating an excellent mentality, attitude and the correct ethical values in customer care. The programme also emphasises on providing better services at all levels of Civil Service especially among supervisors and front liners. At the ceremony, Awang Aminuddin bin Haji Buntar, the Acting Director of Management Services discussed the importance of improving the quality and performance of customer service delivery with its vision of achieving 90 percent customer satisfaction by the Financial Year 2019/2020.

Source: https://www.brudirect.com/news.php?id=27566